Return and Warranty Terms

Items purchased from General Service and Supplies (“GSS”) may not be covered by the manufacturer’s warranty because GSS is not an “authorized” dealer of the merchandise. However, the item is covered by GSS Warranty, the terms of which are set forth below.

1. Return Policy

1.1 Definitions of Product Conditions

(a) New — The product is unopened in its original factory packaging.

(b) New (Open) —The product may be opened in its original factory packaging. However, products in this category may be part of an older packaging, series, style, weathered, or discolored.

(c) New (Unused)—The product has not been used, but is repackaged in GSS custom shipping packaging. GSS may not include manual(s) or other accessories normally supplied when buying New (Unused) product. Products in this category may be part of an older series, style, weathered, or discolored.

(d) Previously Used / GSS Certified—The product has been used previously and has undergone testing and repair to ensure functionality. Surplus may not include manual(s) or other accessories normally supplied when buying Previously Used product. Products in this category may be part of an older series, style, weathered, or discolored.

1.2 Non-Warranty Returns

(a) If Customer is dissatisfied with any product purchased from GSS, Customer may return the product within thirty (30) calendar days of the invoice date. A 25% restocking fee will apply to all non-warranty returns. GSS does not accept returns of Previously Used product based on the date manufactured or the cosmetic condition of product or packaging. Refunds of product will be issued only upon receipt and testing.

(b) All products sold by GSS are subject to the terms of any and all original manufacturer’s return policies that may apply. The ability to return items will vary depending on the manufacturer. Some manufacturers consider items to be non-cancelable/non-returnable after the purchase order is placed, yet others may allow returns with an applicable restock charge. Please ask GSS’s sales representative at the time of the order if concerned about the returnability of the item. GSS will attempt to accommodate any cancellations or returns, but any charges will be incurred by the customer.

(c) Non-warranty returns will only be accepted within thirty (30) calendar days of the invoice date. If the customer needs to make a non-warranty return claim please contact GSS at tech2gss@gmail.com with an Order number prior to any return.

(d) All items must be returned in purchased condition and accompanied by an Order number.

2. Surplus Warranty Return Policy

Surplus items purchased from GSS may not be covered by the manufacturer’s warranty because GSS is not an “authorized” dealer of the surplus merchandise. However, the item is covered by GSS Warranty, the terms of which are set forth below.

2.1 GSS warrants that the good(s) sold pursuant to a particular order (“Goods”) shall be free from defects in materials and workmanship for a period of three (3) months from the date the customer is invoiced for the Goods (“the Warranty Period”). The foregoing warranty shall only be applicable to Goods stored, installed, handled, operated, or otherwise used under normal conditions.

2.2 All warranties issued are provided by GSS, not the manufacturer. All warranties issued herein are non-transferable without GSS’s prior written consent.

2.3 If, during the Warranty Period, a customer wishes to make a claim under Section 2.1 (“Warranty Claim”), the customer shall provide notice using the following methods:

(a) Email: tech2gss@gmail.com;

(b) Contact Us: Send the request via Inquiry form

2.4 Upon receipt of a Warranty Claim, GSS will issue a Return Authorization Number (“RMA”). GSS will not accept any Warranty Claim without a valid RMA.

2.5 Freight and rush fees for Goods returned under Warranty Claims shall remain the responsibility of the customer.

2.6 GSS’s obligation shall be limited to the repair or replacement, in GSS’s sole discretion, of any such Good (or part/component thereof as GSS determines) free of charge to the customer. If GSS determines that the Good cannot be repaired or replaced, GSS shall credit the customer’s account in an amount equal to the sum the customer paid for it.

2.7 Any warranty claim must be received before the end of the Warranty Period, together with return of the Good within this same period, and must include GSS’s RMA number.

2.8 This warranty is given in lieu of any other warranties, either express or implied, including that GSS disclaims any warranty of merchantability, fitness for a particular purpose and/or non-infringement. In no event shall GSS be liable for any damages except actual damages up to, but not exceeding, the amount customer paid to GSS for the particular Good. Further, GSS shall not be liable for any special damages including consequential damages, incidental damages, lost profits, or lost revenue.

(a) GSS Disclaimer: The product is used surplus. GSS is not an authorized surplus dealer or affiliate for the Manufacturer of this product. The product may have older date codes or be an older series than that available direct from the factory or authorized dealers. Because GSS is not an authorized distributor of this product, the Original Manufacturer’s warranty does not apply. While some products will have firmware already installed, GSS makes no representation as to whether a product will or will not have firmware and, if it does have firmware, whether the firmware is the revision level that you need for your application. GSS also makes no representations as to your ability or right to download or otherwise obtain firmware for the product from GSS, its distributors, or any other source. GSS also makes no representations as to your right to install any such firmware on the product. GSS will not obtain or supply firmware on your behalf. It is your obligation to comply with the terms of any End-User License Agreement or similar document related to obtaining or installing firmware.

3. Repaired Products:

Items repaired by GSS may not be covered by the manufacturer’s repair warranty because GSS is not an affiliated service center with any manufacturer. However, the item is covered by GSS Warranty, the terms of which are set forth below.

3.1 GSS warrants that the components repaired pursuant to a particular repair order (“Repaired Goods”) shall be free from defects in materials and workmanship for a period of three (3) months from the date the customer is invoiced for the Repaired Goods (“the Warranty Period”). The foregoing warranty shall only be applicable to Repaired Goods stored, installed, handled, operated, or otherwise used under normal conditions.

3.2 All warranties issued are provided by GSS, not the manufacturer. All warranties issued herein are non-transferable without GSS’s prior written consent.

3.3 If during the Warranty Period, a customer wishes to make a claim under Section 3.1 (“Warranty Claim”), the customer shall provide notice using the following methods:

(a) Email: tech2gss@gmail.com;

(b) Contact Us: Send the request via Inquiry form

3.4 Upon receipt of a Warranty Claim, GSS will issue a Return Authorization Number (“RMA”). GSS will not accept any Warranty Claim without a valid RMA.

3.5 Freight and rush fees for goods returned under Warranty Claims shall remain the responsibility of the customer.

3.6 GSS’s obligation shall be limited to the repair or replacement, in GSS’s sole discretion, of any such Repaired Good (or part/component thereof as GSS determines) free of charge to our customer. If GSS determines that the Repaired Good cannot be repaired or replaced, GSS shall credit the customer’s account in an amount equal to the sum paid for the Services.

3.7 Any warranty claim must be received before the end of the Warranty Period, together with return of the Good within this same period, and must include GSS’s RMA number.

3.8 This repair warranty does not apply to goods repaired pursuant to a Warranty Claim authorized by Section 2 or 4.

3.9 This warranty is given in lieu of any other warranties, either express or implied, including that GSS disclaims any warranty of merchantability, fitness for a particular purpose and/or non-infringement. In no event shall GSS be liable for any damages except actual damages up to, but not exceeding, the amount paid to GSS for the Repaired Good. Further, GSS shall not be liable for any special damages including consequential damages, incidental damages, lost profits, or lost revenue.

4. Other Terms:

4.1 All sales and services are presumed to have taken place in Singapore and those above-described warranties provided by GSS shall be construed under Singapore law and Jurisdiction, without regard to conflict of law provisions.

4.2 Customer warrants that it is and shall remain in full compliance with any applicable Singapore customs regulations controlling the sale and delivery of goods for export and is and shall remain solely responsible therefore. The terms set forth herein constitute the entire agreement regarding this transaction, except for product and/or service description and pricing, and subject only to our credit agreement (if any) with Customer, our invoice and our separate order confirmation.

4.3 In the event any part of these terms is deemed unenforceable by a court having jurisdiction thereover, such unenforceable term(s) shall be modified to make them as enforceable as possible, and the rest of these terms shall not be affected. Any contrary terms offered by the Customer are not a part of this transaction. Customer shall defend, indemnify and hold GSS and its agents harmless from any breach by it of these terms or any misuse or abuse by it of any item sold and/or serviced hereby.

4.4 The goods sold hereunder shall be at the risk of the Customer upon delivery by GSS to the carrier F.O.B. shipping point. Title to the goods sold hereunder shall remain in Seller until payment in full by Buyer.

4.5 GSS shall not be responsible for delays caused by manufacturing plants, transportation, strikes, fires, floods, storms, war, insurrections, riot, any governmental regulation, order, act or instruction, or any other circumstances beyond its control, and Customer hereby waives any claims relating to same.

4.6 Should any part of this transaction contravene Singapore Customs laws, this transaction shall be immediately void and unenforceable.

4.7 No amendment to, rescission, termination, cancellation or discharge of this Agreement is effective unless it is in writing and signed by each party to this Agreement. Neither party may assign any of its rights under this Agreement without the prior written consent of the other party. If any term or provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Any waiver authorized on one occasion is effective only in that instance and only for the purpose stated, and does not operate as a waiver on any future occasion. Any failure or delay in exercising any right, remedy, power or privilege or in enforcing any condition under this Agreement; or any act, omission or course of dealing between the parties does not constitute a waiver or estoppel of any right, remedy, power, privilege or condition arising from this Agreement.

4.8 Any customer credits, resulting from the return of product, will expire if not taken within one year from the credit date and will not be redeemable.